Awards and Recognitions

Empire is proud to have been recognized both regionally and nationally with a variety of independent, third party awards and quality ratings. Pursuing and winning business awards for customer service and ethical business practices are not required elements of an ethical business. At Empire, we use these awards as a barometer of our efforts and an acknowledgement that the policies and procedures we have and continue to implement are in line with world-class service and broader definitions of ethical business practices.

Forbes

• Recognized as one of America’s Best Mid-Size Employers – 2019
• Recognized as one of America’s Best Mid-Size Employers – 2018

Confirmit ACE Awards

• Winner – 2019 "Judge’s Choice" Award: Voice of the Customer
• Winner – 2019 ACE Award: Overall Business Impact
• Winner – 2018 ACE Award: Voice of the Customer

Davey Awards

• Gold Winner – 2019 Commercials-Consumer Products / Services

American Business Awards

• Silver Winner – 2021 Customer Service Department of the Year
• Gold Winner – 2020 Company of the Year
• Gold Winner – 2020 Human Resources Department of the Year
• Silver Winner – 2020 Human Resources Team of the Year
• Gold Winner – 2019 Company of the Year
• Bronze Winner – 2019 Customer Service Department of the Year
• Gold Winner – 2018 Company of the Year
• Gold Winner – 2018 Human Resources Department of the Year
• Bronze Winner – 2018 Customer Service Department of the Year
• Silver Winner – 2017 Company of the Year
• Bronze Winner – 2017 Customer Service Department of the Year
• Bronze Winner – 2016 Company of the Year
• Bronze Winner – 2016 Customer Service Department of the Year
• Gold Winner – 2015 Company of the Year
• Bronze Winner – 2015 Customer Service Department of the Year
• Bronze Winner – 2014 Company of the Year
• Gold Winner – 2013 Customer Service Department of the Year
• Silver Winner – 2013 Company of the Year
• Silver Winner – 2012 Customer Service Department of the Year
• Bronze Winner – 2012 Company of the Year
• Finalist – 2011 Customer Service Department of the Year
• Finalist – 2011 Best Overall Company
• Finalist – 2010 Customer Service Department of the Year
• Finalist – 2010 Best Overall Company
• Winner – 2008 Best Customer Service Organization
• Finalist – 2008 Finalist Best Overall Company
• Finalist – 2007 Finalist Best Overall Company

Golden Bridge Awards

• Gold Winner – 2021 Company of the Year
• Gold Winner – 2020 Company of the Year
• Gold Winner – 2019 Company of the Year
• Bronze Winner – 2019 Customer Service Department of the Year
• Silver Winner – 2018 Customer Service Department of the Year
• Gold Winner – 2017 Customer Service Department of the Year

Better Business Bureau Torch Awards:

• Finalist – 2017 Seattle BBB Torch Award for Ethics
• Finalist – 2016 St. Louis BBB Torch Award for Ethics
• Finalist – 2016 Seattle Business of the Year Torch Award for Ethics
• Winner – 2015 Phoenix BBB Business Ethics Award
• Winner – 2015 Chicago BBB Torch Award for Marketplace Ethics
• Finalist – 2015 Louisville BBB Business of the Year Torch Award
• Finalist – 2014 Louisville BBB Torch Award for Marketplace Ethics
• Winner – 2014 Atlanta BBB Torch Award for Ethics
• Finalist – 2014 Macon BBB Torch Award for Marketplace Ethics
• Finalist – 2014 Phoenix BBB Business Ethics Award
• Winner – 2013 Atlanta BBB Torch Award for Customer Service
• Winner – 2013 Atlanta BBB Torch Award for Marketplace Ethics
• Winner – 2013 Tucson BBB Business Ethics Torch Award
• Winner – 2013 Portland BBB Business of the Year Torch Award
• Finalist – 2012 Chicago BBB Torch Awards for Marketplace Trust
• Finalist – 2012 Phoenix BBB Business Ethics Award
• Finalist – 2012 Tucson BBB Torch Award for Business Ethics
• Winner – 2011 Atlanta BBB Torch Award for Customer Service
• Runner-Up – 2011 Atlanta BBB Torch Award for Marketplace Ethics
• Honorable Mention – 2011 Chicago BBB Torch Award for Marketplace Ethics
• Winner – 2010 Maryland BBB Torch Award for Marketplace Ethics
• Winner – 2010 Louisville BBB Business of the Year Torch Award
• Winner – 2010 Greensboro BBB Torch Award for Marketplace Ethics
• First Runner-Up – 2010 Atlanta BBB Torch Award for Marketplace Ethics
• First Runner-Up – 2010 Atlanta BBB Torch Award for Customer Service
• Winner – 2009 Atlanta BBB Torch Award for Customer Service
• First Runner-Up – 2009 Atlanta BBB Torch Award for Marketplace Ethics
• Winner – 2009 Pittsburgh BBB Torch Award for Marketplace Ethics
• Winner – 2006, 2008 Chicago BBB Torch Award