Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product.

What items are eligible for the Empire Service Plan?

Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile and ceramic tile.

When does the plan begin?

The Empire Service Plan begins on the date of installation.

How long am I covered?

5 years from the date of installation.

What is the maximum coverage amount?

The maximum coverage amount is the original purchase price shown on your contract.

How do I file a claim?

You can call Empire Today at 866-874-0054 at any time, 24/7/365.

Is the plan transferable?

Yes, the plan is transferable should you sell your home.

How does the cleaning benefit work?

For carpet, you receive up to $100 toward the cost of one carpet cleaning in year two and one carpet cleaning in year four. We will coordinate an appointment with an approved service provider. Any cost over $100 will be your responsibility. For hard surfaces, we will provide a manufacturer cleaning solution to you upon request annually beginning in year 2.

What accidents are covered?

Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.

How many carpet re-stretches are included?

You receive one per contract term.

How long after installation can I add service plan coverage?

Coverage can be added up to five days after the installation is completed. Call 866-874-0054 for details.

PROTECT YOUR FLOORING

Accidents Can Happen
Rest easy knowing your flooring is protected from accidental damage

Floors installed BEFORE 09/01/24

VIEW SERVICE PLAN DETAILS

Floors installed on or AFTER 09/01/24

VIEW SERVICE PLAN DETAILS

Empire's Service Plan covers damage above and beyond warranties, such as:

Scratches, Dents,
& More

Stains

Buckling or Warping

Snags or
Unraveling

Cleaning Benefit (based on your purchase)

Cleaning benefits and kits are available throughout your coverage term. DETAILS

Product Replacement

In some cases, if damage is beyond repair, your flooring may be replaced.

5 Years of Coverage

$0 Deductible

Friendly Customer Service

COMPREHENSIVE COVERAGE^* for Carpet and Flooring

See types of damage from incident or accidents covered. DETAILS

Type of Damage	Carpet	Laminate	Hardwood	Luxury Vinyl Plank	Luxury Vinyl Tile	Ceramic Tile
Doorway/transition issues
Accidental rips or tears
Accidental scratches, dents, dings, or gouges
Accidental buckling or warping
Accidental stains
Accidental cracks
Snag/unraveling causing a gap greater than 1" exposing the base of the carpet
Ripples, buckling, or bubbles
Joint gaps
Loose/unattached tile caused by grout cracking/crackling
Re-stretching (one per contract term)

^*Benefits summaries for illustrative purposes only.

Frequently Asked Questions

Carpet, laminate, hardwood, luxury vinyl plank, luxury vinyl tile, and ceramic tile.

Coverage lasts for 5 years from the date the installation is complete.

Your plan includes accidental damage protection not covered by the limited manufacturer's warranty.

Coverage can be added up to 30 days after the installation is completed. Call 866-874-0054 from 8:30 am to 8:00 pm ET Monday-Friday, and from 9:00 am to 5:30 pm ET on Saturday for details.

You will never be charged a deductible or fees after the purchase of your plan.

The maximum coverage amount is the purchase price you paid for your flooring.

Customers must file a claim within 15 days of the incident or noticing the stain or damage. Call 866-874-0054 to file a claim. After approval, Empire Today will call you to schedule your repair service.

The plan is transferable to a new owner should you sell your home.

Carpet Cleaning: Carpet cleaning credit of $100 in year two and $100 in year four upon claim request.
Hard Surface Floor Cleaning Kit: Cleaning kit with microfiber mop and specially-formulated cleaning solution provided annually upon claim request beginning in year two.

You receive one re-stretch per contract term.