Business Project Manager
Atlanta, GA
The Empire Today for Business Project Manager acts as the primary point of contact and liaison between Empire and its strategic clients, focusing on building and maintaining strong relationships to ensure best in class customer satisfaction, strong revenue growth and retention of existing customers. In essence, the Project Manager is responsible for managing client accounts, understanding client needs, fostering strong relationships and ensuring clients receive excellent service and support. The Project Manager will have P&L responsibilities, accountable for install pipeline revenue while managing installation cost controls to maximize Empire for Business profitability.
We offer:
Health benefits.
401K plan with a premium 4% match.
Paid time off and holiday pay.
Wellness program.
Incentive Plan.
Professional development & career advancement opportunities.
Lots of perks
Responsibilities:
Build and nurture long-term relationships with strategic clients, acting as the primary point of contact for all interactions.
Providing exceptional customer service, addressing client needs and resolving issues promptly.
Works to retain existing business and identify opportunities to grow revenue within existing accounts, often through upselling and/or cross-selling.
Communicating effectively with clients and internal teams to ensure smooth collaboration and successful install execution.
Work to increase revenue by monitoring overall performance and satisfaction by identifying potential issues, opportunities for improvement and areas of growth.
Handle client concerns and issues proactively, manufacturing solution to ensure client satisfaction.
Guide cross-functional teams to drive a positive customer experience through rigorous adherence to standard operating procedures.
Utilize data, reporting and related systems to identify performance trends and respond as needed to ensure goals and customer expectations are satisfied.
Perform other functions as necessary or as assigned.
Qualifications:
Bachelor’s degree or equivalent experience required.
Preferred skills CAPM or PMP certification.
Critical thinking, problem-solving and organizations skills a must!
The ability to plan and schedule project effectively is required.
Strong communication skills is paramount.
Ability to understand relevant software, tools and methodologies required. Ability to identify potential issues, develop mitigating strategies and proactively address risk is essential.
Why You’ll Love Empire
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.
Visit https://www.empiretoday.com/careers to learn more.
Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package. Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals’ knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.
